Quote, Order and Delivery Process

Step 1

Eligible employees should liaise with their line manager as to what vehicle(s) may be available to them before gaining approval and receiving a quote from the Scheme Co-ordinator.

Your Scheme Co-ordinator may ask to see a copy of your Driving Licence if this is not already on file.

Step 2

Once you have accepted your quote, a Credit Sale Agreement will be issued. In most cases, you will receive an email with a link to the website and instructions for signing your agreement electronically, as well as an SMS with a unique PIN which you will be required to enter into the agreement. In the event that we do not hold a valid email address and/or valid mobile phone number, your agreement will be sent in the post to the corresponding address that we hold for you.

Please take the time to read your agreement and ensure that you are satisfied with the Terms and Conditions and Return Vehicle Condition Guidelines before proceeding to sign.

You will also be required to sign a Payroll Instruction Form. This instructs your employer to take all repayments from your net pay. Depending on your scheme structure, you may also be required to sign a Car Benefit Loan Agreement and/or an Interest Free Loan Agreement.

Step 3

Upon receipt of your signed Credit Sale Agreement, Car Benefit Car Schemes will execute (counter-sign) the agreement and send a copy back to you. You should retain this copy for your reference.

Car Benefit Car Schemes will then order your vehicle via your Scheme Co-ordinator.

Under the Consumer Credit Act (1974) you will have 14 days from the day after the date the agreement is made to withdraw. Please refer to your agreement for more information.

Step 1

Your Scheme Co-ordinator will contact you once the vehicle is available and will make arrangements for delivery/collection. This would ordinarily be at your employing site or the site from which the vehicle has been ordered.

Your car should be covered for insurance under your employer’s existing fleet policy; you may be required to make a payment to cover the cost of insurance, your Scheme Co-ordinator can confirm the amount due (if any).

Step 2

On the day, please take the time to familiarise yourself with the vehicle's controls and operating instructions, as described in the handbook. Before you drive away, be sure to ask any questions you might have about your vehicle.

You will be asked to sign a condition report confirming that the vehicle is in an acceptable condition. It is important that you take the time to check that everything is as you would expect of a new vehicle. Subsequent claims will be rejected if any faults have not been noted at the point of handover.

Your first repayment on your new scheme vehicle will take place on the day you are paid, in the month after your vehicle is delivered.